Support Manager - Domiciliary Home Care
Location: Lowestoft, Suffolk
Salary: £50,000 per year + Excellent Performance-Related Pay (PRP)
Are you a dynamic leader ready to make a meaningful impact in Home Care? We're looking for a visionary Support Manager to lead our team and elevate our services to new heights!
About the Role
As a Support Manager, you will be at the helm of our three Home Care Branches, steering them towards excellence. Your mission? To ensure the highest standards of care, compliance, and operational efficiency across the board. You'll be the driving force behind our success, mentoring and leading your team to achieve the very best outcomes for our clients.
What You’ll Do:
- Lead with Purpose: Provide inspiring leadership and management, recruiting and training key roles to build a high-performing team.
- Foster a Winning Culture: Cultivate a positive, inclusive work environment that reflects our vision and values.
- Mentor and Develop: Support and guide Home Care managers and staff, helping them grow and succeed.
- Drive Financial Success: Oversee financial performance, budget management, and business development, implementing strategies to hit financial targets.
- Ensure Compliance: Keep our services aligned with all relevant laws, regulations, and industry standards, managing risks and maintaining top-tier quality.
- Enhance Care Quality: Continuously improve care delivery and the environment for our clients, ensuring excellence at every level.
- Build Strong Relationships: Engage with clients, staff, and external stakeholders, resolving concerns and fostering collaboration.
- Track Success: Implement systems to monitor performance and report on key indicators, ensuring we’re always on track.
What You Bring:
- Proven Leadership: A track record of successfully managing teams and driving exceptional service.
- Outstanding Communication: Skilled at engaging with diverse stakeholders and fostering strong relationships.
- Compliance Expertise: Deep understanding of CQC regulations, with a focus on client satisfaction and quality care.
- Financial Acumen: Experienced in budget management and delivering quality services within financial constraints.
- Cool Under Pressure: Able to juggle multiple tasks and meet deadlines with autonomy and confidence.
- Homecare Experience: In-depth knowledge of the homecare industry and its regulatory landscape.
- Inspiration and Motivation: A natural leader with the ability to inspire and unite your team.
- Commitment to Care: Passionate about delivering the highest quality care for our clients.
Why Join Us?
- Comprehensive Training: Get off to a great start with our induction and training program.
- Career Growth: Explore opportunities for career development and progression within our organization.
- Employee Support: Access our Employee Assistance Program for additional support.
- Exclusive Discounts: Enjoy discounts on holidays, days out, and more with the Blue Light Card Scheme—enrollment fee on us!
- Security Checks Covered: We’ll pay for your full DBS disclosure.
- Performance Bonus: Earn excellent bonuses based on your performance.
- On the Move: Access to a pool car for your convenience.
- Time Off: Benefit from 25 days of annual leave plus bank holidays.
Ready to Lead?
Apply now by sending your CV to Janice.froggatt@merco.co.uk or call 0208 971 2974 for more information.
Join us in making a difference in the lives of those who need it most.